Key Users

Each administrative department at Bentley has a Key User. These individuals possess a wealth of knowledge and should  be your first point of contact for computing assistance.

Key Users meet on a regular basis.  Meetings are coordinated by David Norman. For additional information, please e-mail David or call him at 781.891.3498.

Key Users have access to Sharepoint for ongoing project documents.

 

Contacting Administrative Computing:

  •  For system upgrades and maintenance, consult the Critical Services Delivery Schedule before scheduling system work.
  • To request an enhancement or make a request for new technology, contact your Key User.
  • To fix an existing system, or report a bug or issue, submit a HEAT ticket by emailing the Help Desk system.
  • For any other enquiries, email David Norman or call him at 781-891-3498.